Digital Product Manager (Client Services)

$139,996 - $149,996/Yr

CBRE - Dallas, TX

Full-time - Mid Level

Dallas, TX

Real Estate

About the position

CBRE Investment Management is seeking an experienced Digital Product Manager to enhance client services and investor relations through strategic technology initiatives. This role connects business digital strategy with technology efforts, aiming to improve digital maturity and client experiences via data-driven insights. The Digital Product Manager will collaborate with business and technology stakeholders to prioritize initiatives and manage the product backlog, ensuring alignment with business needs and user experience.

Responsibilities

• Develop and communicate a comprehensive digital vision and strategic product roadmap.
• Build and maintain relationships with key business stakeholders to understand priorities and needs.
• Drive the software product vision and direction based on customer insights.
• Partner with the CRM technical team to support the platform and deliver change initiatives.
• Collaborate with Business Analytics and Client Data teams for data governance and usability.
• Stay updated on CRM best practices and industry trends.
• Propose solutions, evaluate vendors, and make build vs buy recommendations.
• Define processes for ad hoc requests, data management, and issue resolution.
• Establish metrics and KPIs to measure progress and adoption.
• Manage day-to-day execution of product delivery with a focus on data-backed advantages.
• Collaborate with Data and Data Science teams for product analytics and insights.
• Lead product delivery collaboration across business, engineering, and data teams.
• Run governance forums and manage product budgets and team performance.
• Prioritize deliverables and manage the product backlog effectively.
• Facilitate discussions, user story development, and testing activities.
• Provide regular updates and manage executive stakeholder communication.
• Act as a single point of contact for ongoing support and services.
• Engage in Agile processes, including daily scrums and training activities.
• Manage changes to features and communicate requirements for each release.

Requirements

• 5-8 years of experience in a relevant sector, preferably in private equity or financial services.
• Expertise in client relationship management product management and driving CRM strategy (Salesforce).
• Strong data management skills and experience with automated data processes.
• Very strong project and program management experience, preferably with Azure Dev/Ops, Jira, or Trello.
• Excellent written and verbal communication skills with strong organizational and analytical skills.
• Ability to manage analytic/technical and business professionals successfully.

Nice-to-haves

• Experience with other CRM platforms such as Ovidian or Juniper Square.
• Experience managing small to medium-sized teams.
• Experience coordinating teams across multiple business units and time zones.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance