Digital Product Manager - Digital and Technology Partners - Hybrid

$132,000 - $198,065/Yr

Mount Sinai Health System - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Hospitals

About the position

The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences within the Mount Sinai Health System. This role is crucial in creating significant value for various stakeholders, including patients, providers, staff, and other constituents. The Digital Product Manager will collaborate extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams, to ensure that digital initiatives align with organizational priorities and effectively meet user needs. In this role, the Digital Product Manager will define the vision, goals, and strategies for digital experiences, working closely with stakeholders across the enterprise to develop comprehensive roadmaps. They will discover and prioritize new opportunities by identifying underserved user needs through qualitative research and quantitative analyses. This includes creating financial models to size and scope new opportunities, proving the value of prioritizing one initiative over another, and conducting market research to identify gaps and trends that Mount Sinai can capitalize on. The Digital Product Manager will also be responsible for measuring and improving the success metrics of digital initiatives, developing business cases to assess the expected versus actual value realized, and improving the ROI of the digital program. They will support the go-to-market strategy and planning by collaborating with multidisciplinary partners to launch new digitally enabled offerings, ensuring successful product-market fit and growth. Additionally, the Digital Product Manager will manage stakeholders by coordinating and communicating with a wide range of internal and external parties to plan, execute, and evolve digital experiences. They will present proposals and recommendations to executive sponsors to drive decisions and help build enterprise-wide governance and support for digital initiatives.

Responsibilities

• Define Vision, Goals, and Strategies
• Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences
• Ensure alignment with organizational priorities
• Identify underserved user needs through qualitative research and quantitative analyses
• Create financial models to size and scope new opportunities to prove the value of prioritizing one initiative over another
• Prioritize a backlog of impactful problems to solve for product development and delivery teams
• Conduct market research to identify gaps and trends for Mount Sinai to capitalize on
• Research and benchmark competitors to outperform them
• Define, monitor, and improve success metrics
• Develop business cases to measure the expected versus actual value realized from digital initiatives
• Measure and improve the ROI of the digital program
• Work with multidisciplinary partners across the enterprise to launch new digitally enabled offerings
• Conduct research and planning to ensure a successful launch, product-market fit, and growth
• Help coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve our digital experiences
• Present proposals and recommendations to executive sponsors to drive decisions
• Help build enterprise-wide governance and support for digital initiatives

Requirements

• Bachelor's degree
• Six years of related experience
• Background in analytical and strategic roles
• Technical, design, and data fluency
• Understanding of healthcare preferred

Nice-to-haves

• High-Agency: Driven, sense of ownership and personal responsibility, perseverance
• Execution Expert: Proficient in product management best practices in the problem and solution spaces
• Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business
• Effective Communicator: Empathetic listener with strong written and verbal communication skills
• Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient
• Quality Decision Maker: Curious, analytical, and critical thinker with top-tier acumen
• Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner

Benefits

• Salary range of $132,000.00 - $198,065.00 Annually
• Opportunities for professional development
• Comprehensive health care solutions
• Support for ongoing education and skill development