Digital Product Manager: Fraud, API Maintenance and Security

Regions Financial - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Credit Intermediation and Related Activities

About the position

The Digital Product Manager at Regions is responsible for leading the discovery, development, and performance of digital initiatives and products. This role involves collaborating with internal stakeholders to enhance customer experiences through data-driven insights and strategic planning. The manager will oversee the long-term strategy and roadmap for digital products, ensuring alignment with business goals and effective risk management.

Responsibilities

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights
• Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys
• Owns the customer journey for a specific digital product and/or capability
• Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis
• Prepares and delivers presentations for the bank's senior leadership
• Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank's overall risk management protocols
• Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals
• Prepares and/or provides guidance for front line associates about sales or service tools (e.g. field training and communication)
• Reviews marketing collateral for accuracy and ensures digital products are promoted effectively
• Understands industry research about customer behaviors, new digital offerings, new providers, and regulatory impacts while keeping department and business segment leaders informed
• Manages vendor relationships including responding to and sending requests, managing risk, and ensuring compliance
• Leads and mentors' others within the department

Requirements

• Bachelor's degree and five (5) years related experience in digital banking, digital product management, business case development, or financial services
• OR High School Diploma/GED and nine (9) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis
• Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile)

Nice-to-haves

• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program