Digital Product Manager, Good Sam

$89,565 - $134,295/Yr

Cwi - Lincolnshire, IL

Part-time - Mid Level

Hybrid - Lincolnshire, IL

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

Good Sam is looking for a Digital Product Manager to join the Member Services team, focusing on enhancing customer lifetime value through innovative travel-focused digital ecosystems. The role involves driving customer engagement and retention by developing and scaling exceptional digital experiences for travel-conscious consumers. This position requires collaboration with various internal teams and stakeholders to ensure the successful execution of product strategies and roadmaps.

Responsibilities

• Conduct market research and develop digital strategies to drive innovation and maintain market leadership.
• Define user experience, gather requirements, and evaluate feature performance for continuous iteration.
• Lead discovery sessions to write detailed requirements and assist in the strategy development of new digital experiences.
• Maintain and communicate strategic product roadmaps across multiple product workstreams.
• Manage the entire product life cycle from discovery, creation, operation, and end of life planning.
• Prioritize product lines and initiatives based on consumer and business impact.
• Communicate to executive stakeholders on product strategy, execution, and performance.
• Coordinate and build strong working relations with various internal stakeholder groups, including IT, Engineering, Marketing, Merchandising, Operations, and Legal.
• Create robust requirements and program specification documentation, including high-level system diagrams, use cases, data flow diagrams, process maps, mock-ups, and other key project resources.
• Ensure clear communication and handover of requirements to development teams and maintain ongoing business engagement throughout the project lifecycle.
• Provide industry expertise to address complex digital challenges and make strategic decisions to achieve program goals.
• Leverage data, customer research, and competitive analysis to support and refine product ideas.
• Communicate product objectives, goals, and scope effectively within the digital team and across the organization to ensure alignment and clarity.

Requirements

• 5+ years of product management experience in ecommerce or digital solutions.
• Data driven, strategic decision making.
• Inspirational leadership, challenging teams to be creative and innovative about problem solving.
• Strong product leadership skills that have others seeking your guidance.
• An advocate for the consumer who is both strategic and invested in the details.
• Strong communication skills - both as a writer and presenter.
• An agile champion with strong knowledge of agile principles.

Nice-to-haves

• Experience working in an enterprise product environment.
• Experience with acquisition strategy.
• Experience with retention strategy.
• Experience with CRM technology.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more