Chico's FAS - Fort Myers, FL
posted 4 months ago
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources, and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence. This position is responsible for supporting the digital product management team by defining, analyzing, and creating and maintaining product and feature documentation, as well as assisting with system releases and general product testing. The position will be actively involved in maintaining the product roadmap and work across multiple products. This individual will collaborate closely with stakeholders to identify, define, and design solutions to improve the customer experience and work with the product squad - product designer, software engineers, and QA to translate vision into solutions which will drive business results. Works cross-functionally with technology and business teams to ensure efficient and effective execution of strategy and roadmap. The role implements the online product vision for specific eCommerce site focus areas, such as Search, Browse/Navigation, Checkout, and Content/Services for all brands. It conducts user research and usability studies to understand how customers are interacting with the product and develops enhancements based on the results/analysis. The position works closely with eCommerce operational teams to support and enhance workflow processes and maximize the potential of existing product capabilities. It facilitates new product development and feature roadmap from planning to implementation by collaborating with cross-functional teams, including IT, Marketing, eCommerce, Customer Service, Merchandising, Analytics/Testing, and Legal. The role collaborates with the Product Design team on wireframes and UI designs that support the product requirements, ensures the backlog is groomed and prioritized according to the overall strategy and product roadmap, and conveys product requirements by creating effective user stories, functional requirements, wireframes, and/or mockups. Additionally, it authors business cases based on opportunities identified through company, competitor, and market analysis, synthesizes user feedback and KPIs to drive future product decisions, and works with the product team to ensure successful cross-platform integration of initiatives when required. The position also coordinates with leads to ensure features are being built according to spec, brainstorms and drives ideas through the A/B testing lifecycle, conducts competitive and data-driven analysis and industry research to identify gaps and opportunities that will further inform the product roadmap, and provides guidance to lower-level roles on the team.