Digital Product Manager III

7-Eleven - Irving, TX

Full-time - Mid Level

Irving, TX

10,001+ employees

Food and Beverage Retailers

About the position

The Digital team at 7-Eleven is on a mission to redefine convenience and transform how consumers interact with the brand. As a Technical Product Manager of Research and Development (R&D), you will play a pivotal role in leading the development of innovative experiences that will shape the digital future of 7-Eleven. This position requires a deep understanding of emerging technologies, particularly in the realm of Artificial Intelligence (AI) and Machine Learning (ML). You will be responsible for defining product strategy, launching new products, and enhancing existing services that drive the business forward. Your collaboration with the engineering team will be crucial as you define product requirements and coordinate resources from key stakeholders. In this role, you will also be tasked with identifying and tracking key performance indicators (KPIs) to measure the success of the products you develop. The ideal candidate is a highly organized self-starter with a passion for user experience and a proven track record in building impactful customer experiences. You will need to empathize with end users, translating their needs into actionable product strategies while balancing business goals such as driving sales and improving customer satisfaction. Your responsibilities will encompass strategy and planning, delivery and execution, and team and stakeholder management. You will engage in user research, prioritize user stories, and make daily product decisions that drive value. Additionally, you will foster collaboration among team members and advocate for the end user, ensuring that the product aligns with user needs and business objectives. This position is based onsite in Irving, TX, and offers an exciting opportunity to be part of a team that is committed to innovation and making a lasting change in the convenience industry.

Responsibilities

• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings.
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered.
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction.
• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
• Creates, prioritizes and accepts user stories; incorporate them into release planning.
• Makes product decisions that drive value on a daily basis.
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements.
• Participates in and leads standups, iteration planning sessions, product demo, and retrospectives.
• Condenses complex technical concepts into non-technical language for stakeholders.
• Leverage your technical knowledge to understand and influence the design and implementation of AI/ML algorithms and models. Stay updated with the latest advancements in AI/ML technologies and methodologies.
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Acts as a proponent of modern agile development practices.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Guides more junior team members in strategy, alignment, analysis and execution tasks.
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).
• Participates in talent acquisition, development and retention activities in support of team.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Minimum 3-5 years of experience in digital product management, with a strong focus on AI/ML technologies.
• Proven track record of developing complex technical products.
• Deep understanding of AI/ML concepts, including machine learning algorithms, data processing, and model evaluation.
• Experience with AI/ML frameworks and cloud platforms is a plus.
• 2 - 3 years of experience in design thinking, customer empathy, agile / scrum.

Nice-to-haves

• Advanced degree or relevant certifications (e.g., MBA, Product Management certifications) preferred.