Zions Bank - Midvale, UT
posted about 2 months ago
Zions Bancorporation is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues the best experience possible for over 150 years. We are seeking a Digital Product Manager specializing in UX research and design to join Zions Bancorporation. Banking is being digitally transformed, and the impact will be greater than we now imagine. Customers want to interact with us differently and have very demanding expectations of their bank. Our vision is to deliver intuitive, efficient, and visually appealing digital experiences that empower employees to better service our customers, help customers effectively run their business, and help consumers achieve their personal financial goals. Using robust user experience research and design (UX R&D) principles in concert with Agile Software Development, we regularly validate with our users as we define, design, and develop experiences that delight them as they progress in their target journeys. The Digital Product Manager will lead a team focused on UX Research, UX Design, and Digital Product management, fostering a culture of continuous learning and professional growth. This role will provide business and product leadership for targeted Zions Bancorp digital experience technologies, generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. The Digital Product Manager will develop a deep understanding of our targeted users, their context, goals, and needs. This includes documenting existing customer experience journey maps (CXJM) and creating target-state journey maps. The role also involves designing intuitive and engaging user interfaces that enhance the user experience, ensuring that interactions are seamless and enjoyable. The position requires a strong background in user experience (UX) or interaction design, with a focus on leading and mentoring a team in a fast-paced, innovative environment.