Digital Product Manager - UX Research and Design

Zions Bank - Midvale, UT

Full-time - Senior

Remote - Midvale, UT

Management of Companies and Enterprises

About the position

Zions Bancorporation is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues the best experience possible for over 150 years. We are seeking a Digital Product Manager specializing in UX research and design to join Zions Bancorporation. Banking is being digitally transformed, and the impact will be greater than we now imagine. Customers want to interact with us differently and have very demanding expectations of their bank. Our vision is to deliver intuitive, efficient, and visually appealing digital experiences that empower employees to better service our customers, help customers effectively run their business, and help consumers achieve their personal financial goals. Using robust user experience research and design (UX R&D) principles in concert with Agile Software Development, we regularly validate with our users as we define, design, and develop experiences that delight them as they progress in their target journeys. The Digital Product Manager will lead a team focused on UX Research, UX Design, and Digital Product management, fostering a culture of continuous learning and professional growth. This role will provide business and product leadership for targeted Zions Bancorp digital experience technologies, generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. The Digital Product Manager will develop a deep understanding of our targeted users, their context, goals, and needs. This includes documenting existing customer experience journey maps (CXJM) and creating target-state journey maps. The role also involves designing intuitive and engaging user interfaces that enhance the user experience, ensuring that interactions are seamless and enjoyable. The position requires a strong background in user experience (UX) or interaction design, with a focus on leading and mentoring a team in a fast-paced, innovative environment.

Responsibilities

• Lead a team focused on UX Research, UX Design, and Digital Product management.
• Foster a culture of continuous learning and professional growth.
• Provide business and product leadership for targeted Zions Bancorp digital experience technologies.
• Generate ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals.
• Develop a deep understanding of our targeted users, their context, goals, and needs.
• Document existing customer experience journey maps (CXJM) and create target-state journey maps.
• Design intuitive and engaging user interfaces that enhance the user experience.

Requirements

• 8 years of user experience (UX) or interaction design experience with demonstrated progress in levels of responsibility.
• At least 3 years of experience in digital product management or marketing.
• At least 3 years of experience working in the financial services industry, ideally with banking products.
• Ability to lead, mentor, and inspire UX and Product management team.
• Deep understanding of UX principles, methodologies, and best practices, including user-centered design, usability testing, and user research techniques.
• Ability to effectively communicate with team members, stakeholders, and clients, presenting design concepts, research findings, and project updates clearly.
• Strong analytical skills to interpret user research data and make informed design decisions.

Nice-to-haves

• LEED Certification
• Experience in Agile methodologies

Benefits

• Profit sharing
• Paid training
• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Work from home
• Vision insurance
• 401(k) matching