Sherwin-Williams - Cleveland, OH
posted 3 months ago
At Sherwin-Williams, we are embracing digital transformation, and in this new role, we are seeking a candidate who can help lead us down a path to enhance the way our customers experience our brand. The Digital Product Manager will be responsible for owning the vision, roadmap, definition, and design of features that create interconnected digital customer and associate experiences across mobile, web, in-store, and other emerging technologies. This cross-functional position will achieve results through facilitation and collaboration with key stakeholders from across the business and information technology. The Digital Product Manager will oversee the successful launch of the digital product(s) they are responsible for, from ideation through implementation, as well as ongoing optimization. The role requires establishing, validating, and refining a product vision that focuses on creating differentiated experiences that address both the articulated and unarticulated needs of customers across varied segments and locales. The Digital Product Manager will champion this vision throughout the organization, ensuring that the values of our customers are effectively woven throughout the product. This includes catering to various market segments such as national accounts, commercial contractors, architects, designers, residential painting contractors, and homeowners. In addition, the Digital Product Manager will need to stay up-to-date with the rapidly evolving digital landscape to inform a forward-looking roadmap. They will be fully versed in how experiences are delivered to customers and how those experiences perform against established goals. The role also involves communicating and presenting effectively, preparing and giving presentations to various stakeholders about strategic customer experience direction. Working in a fast-paced environment, the Digital Product Manager will be required to operate at both the strategic level and tactically on a day-to-day basis, diving deeply into business, product, and technical domains. Experience with structured, hypothesis-driven product improvements, metrics analysis, consumer insights, and design experimentation is essential. The ability to connect the experience with various measurements, including sales, engagement, and brand loyalty, is also crucial.