Digital Product Manager

Staples - Framingham, MA

Full-time - Mid Level

Framingham, MA

Merchant Wholesalers, Nondurable Goods

About the position

As a Digital Product Manager at Staples, you will play a pivotal role in shaping the future of our eCommerce platforms. This position is integral to our eCommerce team, which is dedicated to delivering customer-centric site experiences that position Staples as a leading digital selling platform. You will leverage customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring that our mobile, desktop, and app platforms provide exceptional digital experiences. Your collaboration with engineering teams will be crucial in bringing innovative products and solutions to market, driving growth, and enhancing customer satisfaction. In this role, you will work closely with leadership to define the product vision and align it with the overarching business and digital strategy. You will own the product backlog, meticulously managing and prioritizing user stories, bugs, and tasks based on strategic business goals, customer value, and team capacity. As the key point of contact between the development team and stakeholders, you will craft detailed user stories and acceptance criteria to guide the development process. You will also champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills are essential, as you will be working effectively with both technical and non-technical teams. You should be agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities. Leadership and mentorship capabilities are also important, as you will be fostering team growth and development.

Responsibilities

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs, and tasks based on strategic business goals, customer value, and team capacity.
• Serve as the key point of contact between the development team and stakeholders.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

Requirements

• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration.
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems.

Nice-to-haves

• Master's degree in a related field.
• Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager).
• Experience in the specific industry (e.g. B2B, supply chain, office supplies).

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.