Digital Product Manager

$78,500 - $95,000/Yr

Unclassified - San Luis Obispo, CA

Full-time - Mid Level

San Luis Obispo, CA

About the position

At SESLOC, it is the people that make the place. Rooted in academics and locally headquartered for over 80 years, we are the credit union with the funny name. But to us, financial dreams and goals are serious business. We are seeking a service-focused, tech-savvy Digital Product Manager to manage all aspects of our digital channels to ensure that they are meeting the needs of members and employees. In this role, you will serve in a lead capacity in the development and ongoing management of the Member and Staff experience for digital self-service channels, including digital banking, web presence, and CRM. You will drive decisions on digital experience and usability with data and user research, ensuring that projects and deployments are delivered on time and without defects. Your responsibilities will also include ensuring the availability, visibility, functionality, and quality of SESLOC's digital assets across both traditional and cutting-edge channels in the digital sphere. The key areas you will be responsible for managing under the Digital Product umbrella include Digital Systems, CRM, Project Management, Performance Management, User-centered Design, and Self-Service Delivery Systems Development. This position requires a strong focus on user experience and the ability to effectively communicate with both internal and external stakeholders, ensuring that the digital services provided meet the high standards expected by our members. You will also be expected to innovate and adapt to the ever-changing landscape of digital banking, utilizing your expertise to enhance our offerings and improve member satisfaction.

Responsibilities

• Manage all aspects of digital channels to meet member and employee needs.
• Lead the development and ongoing management of digital self-service channels, including digital banking and CRM.
• Drive decisions on digital experience and usability using data and user research.
• Ensure projects and deployments are delivered on time and without defects.
• Oversee the availability, visibility, functionality, and quality of SESLOC's digital assets.
• Manage Digital Systems, CRM, Project Management, Performance Management, User-centered Design, and Self-Service Delivery Systems Development.

Requirements

• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Five to eight years of progressively responsible digital banking services experience.
• At least five years of member/customer support experience or related experience, or equivalent combination of education and experience.
• Credit Union or financial institution experience is required.
• Demonstrated experience and in-depth knowledge of digital delivery channels, including email, website, and digital banking.
• Working knowledge of digital banking products such as bill payment, eStatements, and mobile deposit.
• Advanced knowledge of user-centered design principles and techniques.
• Knowledge of internet security and security best practices within the financial services industry.
• Advanced knowledge of web technology and software related to financial institution websites and banking.
• Advanced knowledge of project management methods and procedures.
• Proficiency in user experience (UX) design.
• Ability to effectively drive multiple tasks and deadlines simultaneously.
• Strong service focus with demonstrated ability to interact and communicate with internal and external stakeholders.
• Working knowledge of credit unions or financial institutions, including products, services, regulations, and delivery channels.
• Skill and ability in prioritizing and resolving problems independently.
• Intermediate computer skills including Word, Excel, PowerPoint.