Citizens Bank - Westwood, MA
posted 2 months ago
We are seeking a highly motivated, passionate, and collaborative Digital Product Manager (aka Experience Owner) to help drive our end-to-end digital experience at Citizens Bank. This role is critical to delivering new capabilities and enhancements to our customers. The Digital Product Manager will collaborate with business, technology, and analytics partners to prioritize, enhance, and deliver new features from ideation through production in Agile development, ensuring key outcomes and goals are met. This individual will be responsible for defining, developing, and leading the implementation of product roadmaps and capabilities to support business and customer needs. The right person in this role will be leading an agile mindset across the product team to drive continued transformation shifting from a project-based to a product-based organization focused on maximizing the value of the customer experience. They will motivate team members to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience. Key responsibilities include leading the development and execution of product strategies for improving the consumer digital experience, aligning with the bank's goals and customer needs in partnership with the Line of Business owners. The Digital Product Manager will own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities. They will collaborate closely with engineering, design, marketing, fraud, risk, and other stakeholders to develop and enhance the consumer digital experience, ensuring alignment and successful product delivery and end-to-end experience management. Additionally, the role involves overseeing the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget. The Digital Product Manager will continuously seek ways to enhance the consumer digital experience through innovation and iteration based on customer feedback and market insights. Conducting market research to identify opportunities, assessing competition, and gathering insights to inform product and feature decisions will also be part of the responsibilities. The individual will champion the user experience, ensuring features are intuitive, user-friendly, and deliver exceptional value to customers. They will define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement, transforming customer insights into actionable strategies. Regulatory compliance is also a key aspect, ensuring that the consumer digital experience complies with relevant banking regulations and data privacy laws while maximizing opportunity and minimizing risk. Finally, effective communication of product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams is essential.