Digital Product Manager

The Nassau Companies Of New York - Hartford, CT

Full-time - Mid Level

Hartford, CT

About the position

The Digital Product Manager at Nassau Companies of New York is responsible for managing the digital product strategy, identifying opportunities, and developing digital solutions with a customer-first mindset. This role involves translating user needs into business opportunities, ensuring that digital products align with business goals and user requirements. The successful candidate will collaborate with various teams, conduct user research, and manage the product development lifecycle, from idea generation to post-implementation evaluation.

Responsibilities

• Support strategies and execute on long-term vision to build best-in-class digital products.
• Conduct user research and usability studies, collaborating with designers, developers, and other enterprise team members throughout the process.
• Participate in customer feedback sessions, validation, and white space analysis to identify opportunities for new or existing features and functionalities.
• Partner with business owners and agile development teams to manage roadmap priorities that will be reflected in the company's broader Service and Technology plans.
• Partner with IT to manage priorities and backlog for all digital products, ensuring that IT delivers capabilities on time and per expectation.
• Responsible for managing and documenting the continuous flow of business-related processes that will include idea generation, feasibility, planning, implementation, launch, and post-implementation.
• Support requirements discovery, solution design, user story writing, feature development, and user acceptance testing.
• Partner with Marketing and Service/Operations leadership to identify key capabilities needed as well as potential issues.
• Assess and understand the applications of new vendor technologies and emerging trends like AI/Gen AI and other advancements.
• Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization.
• Work with product marketing to develop positioning and messaging for customer introductions and adoption cycles.
• Provide business and user escalation support for existing digital products - policyholder and agent websites as well as mobile app.
• Monitor and evaluate digital products' performance to facilitate continuous iteration and improvement.
• Responsible for keeping direct manager updated regarding milestones and identify impediments or roadblocks with the ability to recommend options for resolution.
• Coordinate analysis and quality control functions to ensure good client experience within all impacted systems.

Requirements

• Bachelor's degree in Business, Information Systems, Digital Marketing or related field required
• Five to seven years of experience in digital product management or similar role
• Strong analytical, prioritization, and negotiating skills
• Experience in usability and customer-focused design
• Previous experience and familiarity with agile development methodologies and framework
• Passion for building great digital tools and products to solve customer and business problems
• Ability to collaborate cross-functionally, manage multiple projects at once, and work with multiple internal and external stakeholders
• Experience with SQL queries and with back-end and front-end programming languages such as Java, HTML, CSS, a plus
• Previous experience in Financial Services, Agency or Distribution Back Office, a plus
• Possesses business insights and proven project management skills
• Excellent communication and problem-solving skills; self-motivated with strategic and analytical orientation
• Intermediate Excel and PowerPoint skills

Nice-to-haves

• Experience with back-end development
• Knowledge of digital marketing strategies
• Familiarity with data pipelines and analytics tools

Benefits

• Competitive base salary
• Performance-driven incentives
• Professional development opportunities