Digital Product Manager

$115,000 - $163,000/Yr

Arch Capital Group Ltd. - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

Insurance Carriers and Related Activities

About the position

With a company culture rooted in collaboration, expertise, and innovation, Arch Insurance aims to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The Digital Product Management team at Arch Insurance is responsible for solving human and business problems with new technology. The Digital Product Manager will drive the product strategy, product roadmap development, and market delivery/operation of the product offering in the assigned business segment. This role requires close collaboration with business partners and IT to effectively execute against digital initiatives, including Partner Products, web/mobile channels, and Enterprise Technologies. The incumbent will be an effective communicator, action-oriented, strategic thinker, and skilled in both product strategy and operational efficiencies. The Digital Product Manager will partner with the Strategic Operations Manager, as well as Business & IT leaders, to develop and maintain product roadmaps that will be incorporated into the broader company product portfolio plan. Building and fostering relationships with key stakeholders to validate product strategy and roadmap is essential. The role involves planning, prioritizing, and managing the product feature backlog from concept through user adoption, leading product release planning, and setting expectations for delivery. The Digital Product Manager will coordinate with Engineering and development teams to ensure consistent execution of product plans and actively mitigate roadblocks by engaging business & IT partners to develop and execute action plans to address gaps. Additionally, the role includes working with IT and Business partners to ensure the digital product in operation is well understood and supported, as well as assisting with the preparation of business case (financial/ROI) analysis to quantify and determine the value to the company of a current or potentially new system/application. Understanding the customer and their needs is crucial, and the role will deliver within an Agile framework.

Responsibilities

• Partner with the Strategic Operations Manager and Business & IT leaders to develop and maintain product roadmaps.
• Build and foster relationships with key stakeholders to validate product strategy and roadmap.
• Plan, prioritize, and manage the product feature backlog from concept through user adoption.
• Lead product release planning, setting expectations for delivery.
• Coordinate with Engineering and development teams to ensure consistent execution of product plans.
• Actively mitigate roadblocks by engaging business & IT partners to develop and execute action plans to address gaps.
• Work with IT and Business partners to ensure the digital product in operation is well understood and supported.
• Assist with preparation of business case (financial/ROI) analysis to quantify & determine the value to the company of a current or potentially new system/application.
• Understand the customer and their needs and deliver with an Agile framework.

Requirements

• Strong background in the commercial insurance industry or a related financial services/general insurance industry.
• Strong communication and presentation skills, with the ability to convey technical concepts in a clear, understandable way.
• A proven track record of product delivery, with preference for development within an Agile Framework.
• An action-oriented & customer-first mindset, comfortable making decisions in a fast-paced, deadline-driven and evolving environment.
• Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources.
• Ability to be strategic and tactical in day-to-day interactions.
• Good consensus-building skills.
• Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives.
• Ability to establish credibility, influence and effective working relationships with peers and stakeholders.
• Comfortable interacting and partnering at all levels across the organization.
• Working knowledge of usability and user experience design.
• Ability to understand data and how it relates to product delivery within the insurance industry; e.g., can write basic SQL, understands dimensional models, data quality, and master data management.
• Bachelor's Degree in business, computer science or related field (or equivalent in experience) with 3 to 5 years of related experience.