Digital Product Manager

Citizens Bank - Providence, RI

Full-time - Mid Level

Providence, RI

Credit Intermediation and Related Activities

About the position

We are seeking a highly motivated, passionate, and collaborative Digital Product Manager (aka Experience Owner) to help drive our end-to-end digital experience at Citizens Bank. This role is critical to delivering new capabilities and enhancements to our customers. The Digital Product Manager will help to modernize our consumer digital experience, build out new capabilities, and improve our digital experience. This individual will collaborate with business, technology, and analytics partners to prioritize, enhance, and deliver new features from ideation through production in Agile development, ensuring key outcomes and goals are met. The Digital Product Manager will be responsible for defining, developing, and leading the implementation of product roadmaps and capabilities to support business and customer needs. The right person in this role will lead an agile mindset across the product team to drive continued transformation, shifting from a project-based to a product-based organization focused on maximizing the value of the customer experience. They will motivate team members to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.

Responsibilities

• Lead the development and execution of product strategies for improving the consumer digital experience, aligning with the bank's goals and customer needs in partnership with the Line of Business owners.
• Own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities.
• Collaborate closely with engineering, design, marketing, fraud, risk, and other stakeholders to develop and enhance the consumer digital experience, ensuring alignment and successful product delivery.
• Oversee the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget.
• Continuously seek ways to enhance the consumer digital experience through innovation and iteration based on customer feedback and market insights.
• Conduct market research to identify opportunities, assess competition, and gather insights to inform product and feature decisions.
• Build a robust test & learn agenda and analyze user data to optimize the consumer digital experience.
• Champion the user experience, ensuring features are intuitive, user-friendly, and deliver exceptional value to customers.
• Define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement.
• Ensure that the consumer digital experience complies with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk.
• Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams.

Requirements

• 5-7 years of experience in digital product management, with a proven track record of delivering successful products in a fast-paced environment.
• Strong leadership and communication skills with the ability to influence and collaborate effectively across functions and levels of the organization.
• Deep understanding of product management methodologies, including Agile, Scrum, and Lean.
• Experience with product management tools such as JIRA and Confluence.
• Analytical mindset with the ability to use quantitative and qualitative data to make informed decisions and drive product improvements.
• Passion for technology, innovation, and beautiful digital customer experiences that are intuitive, seamless, and delightful.
• Customer-centric approach to product development and problem-solving.
• Experience managing multiple pods/squads simultaneously and mobile app development teams.

Nice-to-haves

• Bachelor's degree; Master's degree highly desired.
• Experience in financial services.