Digital Product Operations, SR Manager

$120,000 - $165,000/Yr

Cambia - Spokane, WA

Full-time - Senior

Remote - Spokane, WA

Insurance Carriers and Related Activities

About the position

The Digital Product Operations, Sr Manager at Cambia is responsible for developing and implementing processes, tools, and metrics that enhance the efficiency and effectiveness of Digital Squads. This role involves cross-functional collaboration with Product Management, Engineering, Design, and Data Analytics teams to drive operational improvements and support the product development lifecycle. The position plays a critical role in utilizing data-driven metrics to streamline operations and improve member health journeys in the healthcare sector.

Responsibilities

• Develop, implement, and maintain processes that support the product development lifecycle, including intake, planning, prioritization, and launch.
• Leverage SAFe/Agile expertise and stakeholder input to identify areas for operational improvements and implement changes that increase effectiveness and efficiency.
• Establish, implement, and coach to standard work for key roles across Digital Squads, i.e. Product Manager, Product Owner, Scrum Master, Lead Engineer.
• Serve as Release Train Engineer for the Member Experience ART.
• Drive improvements through the use of a consistent set of key metrics, collaborating with Digital Analytics to develop data visualization and reporting tools that support product decision-making.
• Deploy solutions for short (quick hits), medium (process changes), and long-term (organizational transformation) across division to ensure consistent, efficient operations at scale.
• Develop and implement methodology for tracking capacity and continuously improve ability to deliver more value within capacity constraints.
• Evaluate, recommend, and implement tools that support product development, such as JIRA features optimization or enhancement through plug-ins and integrations.
• Drive understanding of educational and training needs related to SAFe Agile Transformation, stretching to influence key stakeholders outside of the Digital team where necessary.
• Lead special projects in support of product operations, such as process audits, tool evaluations, and metric development.
• Ensure effective communication and management of transitions.
• Define the methodology for prioritization of projects/initiatives.
• Deliver presentations regarding Agile Transformation progress and recommendations to Senior Leadership.
• Lead significant cross-divisional operational improvements that result in measured cost savings or innovations.
• Define service levels and performance measurements.
• Coach, train and mentor team members.
• Develop and manage to an operational continuous improvement portfolio.
• Deliver and own operational excellence results.

Requirements

• At least 15 years of experience in Digital Product Operations.
• Certification in SAFe is required.
• Additional certification in at least one of the following is preferred: LEAN, Kaizen, Six Sigma, PMP, PROSCI or GE CAP.
• Master's degree is preferred.
• Demonstrated experience managing a program & delivering quantifiable results.
• Ability to adapt to a dynamic environment with changing requirements.
• Experience managing initiatives involving multiple stakeholders, resource planning and budgeting/forecasting.
• Excellent project management, interpersonal and organizational skills.
• Ability to use data supported metrics to identify process improvement initiatives.
• Demonstrated ability to collaboratively identify problems with key partners.

Nice-to-haves

• Familiarity with data visualization and reporting tools, such as Tableau or similar.
• Experience with product development tools and the Atlassian suite of products.
• Demonstrated experience leading cross-functional process improvement, end-to-end business automation projects, or change management initiatives.

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.