Digital Product Owner, Virtual Assistant VP

$110,000 - $185,000/Yr

Morgan Stanley - New York, NY

Full-time - Executive

New York, NY

1,001-5,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Digital Product Owner for Virtual Assistant at Morgan Stanley is a leadership role focused on defining and implementing the strategy for Digital Client Support. This position is integral to the firm's Digital Transformation and Strategy, leveraging data and technology, including AI, to enhance client experiences and improve business efficiencies. The role requires collaboration with various stakeholders and management of product development life cycles, ensuring alignment with business goals and client needs.

Responsibilities

• Define the roadmap for Virtual Assistant (VA) strategy implementation in collaboration with key stakeholders.
• Lead the product development life cycle, including problem definition and solution discovery.
• Manage strategic prioritization using a metrics-driven framework for resource investment.
• Communicate effectively with cross-functional stakeholders, including C-level executives.
• Lead working groups with a focus on outcomes and clear agendas.
• Coach and manage a high-performing team of associates.
• Identify potential risks impacting roadmap delivery and develop mitigation strategies.
• Track and report on Key Performance Indicators (KPIs) for client service optimization.
• Orchestrate business reviews and update forums for VA progress.

Requirements

• 8+ years of experience with digital platforms and solutions.
• Understanding of AI technologies, natural language processing (NLP), and machine learning algorithms used in chatbots.
• Experience with Kore.ai or related Conversational AI platforms, OpenAI technology, and LangChain frameworks.
• Knowledge of data analysis to improve chatbot performance.
• Expertise in chatbot technologies and user experience design for conversational interfaces.
• Familiarity with customer service processes and how chatbots enhance support.
• Exceptional communication and relationship-building skills, with strong presentation abilities.

Nice-to-haves

• Experience with Knowledge Graphs and LLM concepts.

Benefits

• Competitive base pay between $110,000 and $185,000 per year, determined on an individualized basis.
• Commission earnings and incentive compensation.
• Discretionary bonuses and other short and long-term incentive packages.
• Morgan Stanley sponsored benefit programs.