Digital Servicing Strategy Product Manager

Ford - Richmond, VA

Full-time - Manager

Richmond, VA

Transportation Equipment Manufacturing

About the position

The Digital Servicing Strategy Product Manager at Ford Motor Company is responsible for creating and owning the product vision for Ford Credit's digital servicing. This role focuses on developing strategies to enhance digital features that improve customer experience and operational efficiency, while also establishing metrics to measure the impact of these features. The position requires collaboration with various teams to align product adoption and bridge gaps between traditional and online experiences, ensuring a user-friendly experience for customers.

Responsibilities

• Create and own the product vision for Ford Credit digital servicing.
• Develop strategies to build/improve digital features that will transform customer experience while improving operational efficiency.
• Establish metrics/dashboard to show impacts of any newly created/improved features.
• Partner with teams across Ford Credit to understand how various customer needs are met via phone, mail and digital channels.
• Work across the organization to align and drive product adoption with partners.
• Bridge gaps between traditional experiences and online experiences.
• Partner closely with Engineering, UX, and other cross functional teams to create, drive, and deliver an innovative, compelling, and user-friendly experience to our customers.

Requirements

• 5+ years of Product Management experience managing and delivering best in class experiences.
• Expertise in delivering product(s) in matrix organization.

Nice-to-haves

• Familiarity or have worked in SAFE agile.
• Track record of contributions to innovative, successful products and UI Platforms.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.