Ford - Springfield, IL
posted 9 days ago
The Digital Servicing Strategy Product Manager at Ford Motor Company is responsible for creating and owning the product vision for Ford Credit's digital servicing. This role focuses on developing strategies to enhance digital features that improve customer experience and operational efficiency, while also establishing metrics to measure the impact of these features. The position requires collaboration with various teams across Ford Credit to ensure customer needs are met through multiple channels, and it involves driving product adoption and bridging gaps between traditional and online experiences.