Digital Servicing Strategy Product Manager

Ford - Dearborn, MI

Full-time - Senior

Dearborn, MI

Transportation Equipment Manufacturing

About the position

The Digital Servicing Strategy Product Manager at Ford Motor Company is responsible for creating and owning the product vision for Ford Credit's digital servicing. This role focuses on developing strategies to enhance digital features that improve customer experience and operational efficiency. The manager will work collaboratively across various teams to ensure product adoption and bridge gaps between traditional and online experiences, ultimately delivering a user-friendly experience for customers.

Responsibilities

• Create and own the product vision for Ford Credit digital servicing.
• Develop strategies to build/improve digital features that transform customer experience and improve operational efficiency.
• Establish metrics/dashboard to show impacts of newly created/improved features.
• Partner with teams across Ford Credit to understand customer needs met via phone, mail, and digital channels.
• Align and drive product adoption with partners across the organization.
• Bridge gaps between traditional experiences and online experiences.
• Collaborate closely with Engineering, UX, and other cross-functional teams to deliver an innovative and user-friendly experience.

Requirements

• 5+ years of Product Management experience managing and delivering best in class experiences.
• Expertise in delivering product(s) in a matrix organization.

Nice-to-haves

• Familiarity or experience with SAFE agile methodologies.
• Track record of contributions to innovative, successful products and UI platforms.

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Prescription drug insurance