Digital Solutions Engineer

Grundfos - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Machinery Manufacturing

About the position

The Digital Solutions Engineer at Peerless Pump Company, a subsidiary of Grundfos, is responsible for providing training, installation, supervision, and support to enhance the Digital Services business. This role involves interfacing with third-party service providers, evaluating user issues, and collaborating with internal departments to ensure effective customer service. The position operates in a hybrid model from the Indianapolis facility and reports directly to the FireConnect Director.

Responsibilities

• Interface with 3rd party service providers in activation, diagnostic, and end user installation support.
• Evaluate end user escalation issues.
• Liaise and collaborate with internal departments and suppliers to ensure product uptime and effective customer service support.
• Develop and deliver training courses for end users, Authorized Service Providers, and internal service personnel.
• Provide input on the development of digital service products, including product roadmap.
• Assist Senior Digital Solutions Engineer in equipment testing including hardware, software, and communications.
• Provide remote commissioning services, confirming proper installation and establishing cloud data flows.
• Provide accurate and timely communication to internal and external customers.
• Assist customers with product installation, product coordination, and other special-order handling.
• Support internal personnel/application engineers with custom pricing as required.
• Perform all work in compliance with company policies, procedures, legislation, regulations, and direction and identify non-compliance situations for resolution.
• Comply with all health and safety initiatives to ensure the Company remains a safe workplace.

Requirements

• Bachelor's Degree in a technical role such as Electrical/Electronics Engineering Technology (EET) or 4 years commensurate experience.
• Fluent in English (verbal and written); fluency in the local market language is required.
• Experience using Microsoft Office Tools, with preferred experience in Salesforce Sales Cloud & Service Cloud.
• High interpersonal skills with the ability to work as a team in a diverse environment.
• Stakeholder management and ability to engage with local colleagues to assist in solving customer problems.
• Experience with digital, IoT, or a SaaS or services business.
• Preferred extensive related-product and applications-specific knowledge (i.e. installation of system into existing infrastructure and systems; industry standards for pumps).
• Ability to work with MODBUS and other communication protocols.
• Ability to work with detailed specifications and industry standards.
• Proficient at balancing a range of distinctive priorities while maintaining exactness in fulfilling customer specifications.
• Ability to present a positive image to customers.
• Understanding of related codes and standards including NFPA 70, NFPA 70E, UL508(A), NFPA20 & NFPA 25.
• Knowledge of Programming and Troubleshooting of Control Systems including Design of Integrated Control Systems, Ladder Logic Programming, PLC Troubleshooting, Digital Signal Troubleshooting, Analog Signal Troubleshooting.
• Knowledge of Industrial Data Communications: MODBUS RTU, MODBUS TCP/IP, Profibus, BACNet.

Nice-to-haves

• Experience in a similar role within the pump or industrial equipment industry.
• Familiarity with cloud-based services and data analytics.
• Experience in customer training and support roles.

Benefits

• 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days.
• Competitive medical, dental, and vision plans; 401(k)-match program.
• Annual bonuses, parental support, engaging team buildings.
• Long-term career development with regular dialogue and continuous learning opportunities.
• Access to the modern Grundfos Academy for personal and professional development.