Digital Solutions Product Owner, Senior Associate

$85,000 - $145,000/Yr

New York Life - New York, NY

Full-time - Mid Level

Remote - New York, NY

Insurance Carriers and Related Activities

About the position

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. New York Life's Purchase Experience Value Stream is seeking a highly qualified individual for the role of Senior Associate, Digital Solutions. This is a unique opportunity to have a significant impact on the future growth and operations of the company through the development of key strategic capabilities for New York Life to utilize new sources of information to enhance underwriting processes, increase efficiency of policy issuance, and improve risk assessment. The ideal candidate will have competency and experience in using data-driven solutions to support strategy execution, working in cross-functional teams, and outstanding communication and interpersonal skills, preferably with insurance industry, healthcare industry or consulting experience.

Responsibilities

• Create and manage data flows to effectively deliver reporting solutions that produce transparencies in business operations
• Function as a product owner for business solutions and processes in New York Life
• Proactively take initiative to monitor program performance through designing key performance indicators to improve the end user / customer experience
• Coordinate with business stakeholders and technology teams to enhance New York Life's internal solution offerings
• Perform detailed technical analysis to support the identification and prioritization of business requirements and rules
• Support decisions through key insights and data analysis of important factors driving the program management
• Develop presentations and data visualizations to synthesize and communicate trends to various constituencies, and management
• Work independently follow through and complete assigned projects and prioritized tasks

Requirements

• Bachelor's degree and minimum 5 years, or master's degree and minimum 3 years of experience in roles across life insurance, healthcare, consulting, data analysis, and program management
• Self-motivated with strong interpersonal and analytical skills
• Ability to drive the realization of project goals and completion of time-bound deliverables
• Ability to stay organized and multi-task with excellent follow-up and problem-solving skills
• Broad knowledge of the life insurance industry, underwriting and business operations is a plus
• Requires strong quantitative skills and high attention to detail to make data driven decisions
• Competency in building queries to extracting data from databases using SQL required
• Expertise in analytics/visualization/business intelligence tools required such as Tableau, Alteryx and Power BI
• Ability to understand database schema that translates into developing data reporting and insights is required
• Proficiency in knowledge of Excel and PowerPoint skills preferred
• Experience utilizing data visualizations techniques and tools, including business intelligence platforms

Nice-to-haves

• Hands-on experience in program management and change management is preferred
• Familiarity with Software Development Life Cycle and Agile framework / methodologies is strongly preferred
• Familiarity with medical records and health data is preferred

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs
• Annual discretionary bonus
• Incentive program