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Deseret First Credit Union - West Valley City, UT
posted 2 days ago
Full-time
Hybrid - West Valley City, UT
Credit Intermediation and Related Activities
About the position
Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits.
Responsibilities
- Reviews Mobile Deposits and monitors for 'red flags' to mitigate fraud
- Responds to members' electronic messages
- Owns the member experience by recommending credit union products and services to existing members
- Takes incoming calls from members to assist them with account needs and transactions
- Opens and maintains accounts
- This job description is not an exhaustive list of all job duties; other duties may be assigned at any time
Requirements
- High school diploma or GED and at least 6 months of industry experience required
- Spanish language preferred
Benefits
- 12 paid holidays
- Competitive compensation
- Benefits, perks, and discounts worth a double-take
- A positive atmosphere and co-workers who truly care
- Enjoyable activities and wellness initiatives
- Work-from-home flexibility
