Digital/Technical Product Manager I

$89,990 - $172,000/Yr

USAA - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

As a Digital/Technical Product Manager I at USAA, you will be responsible for the discovery, delivery, and performance of digital and technology products aimed at enhancing the experience for USAA members. This role involves collaborating with various stakeholders to solve complex problems, optimizing existing products, and implementing multi-platform technology solutions using Human-Centered Design and Design Thinking methodologies.

Responsibilities

• Leverage Digital or Technology research and data-driven insights to identify opportunities and propose solutions.
• Translate product opportunities into initiatives and drive execution strategy.
• Collaborate with stakeholders to shepherd product opportunities from idea to market validation.
• Create Business Case artifacts for scoping product opportunities.
• Utilize data-driven techniques to report on product performance against KPIs and KRIs.
• Generate insights to inform product improvements.
• Develop relationships with customers to understand business needs.
• Prepare presentations to communicate complex concepts to diverse audiences.
• Research industry best practices to enhance product effectiveness.
• Maintain knowledge of Business, Technology, UX, and Product Management processes.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 4 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, and Analytics.
• 1 year of Customer Contact Channel experience in Insurance or Financial services can substitute for 1 year of required experience.
• Demonstrated ability to communicate and influence business decisions effectively.
• Knowledge of Agile Methodology.

Nice-to-haves

• Ability to collaborate with cross-functional teams such as IT and design.
• Ability to articulate technical requirements to IT teams.
• Experience managing multiple projects simultaneously.
• Experience with Marketing Technology Platforms like Adobe Experience Manager and Pega.
• US military experience or connection.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.