USAA - Plano, TX
posted 2 months ago
At USAA, we are on a mission to facilitate the financial security of millions of U.S. military members and their families. We are seeking multiple Digital/Technical Product Managers to join our Digital Channels & Platforms team. This role is crucial in performing the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. The position requires collaboration with internal stakeholders and partners to tackle complex problems and optimize the customer experience with our market offerings. You will design and drive the implementation of multi-platform technology and digital solutions, while also optimizing and improving existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). In this role, you will employ Human-Centered Design and Design Thinking methodologies to bring world-class digital and technology-driven products to market. You will independently leverage digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. You will assist in translating digital or technology product and experience opportunities into initiatives and drive the development of execution strategies. Additionally, you will shepherd product opportunities from idea to market validation through collaboration with relevant stakeholders and subject matter experts (SMEs). Your responsibilities will also include creating Business Case artifacts for scoping product opportunities, continuously leveraging data-driven problem-solving techniques to understand and report on product performance, and developing customer relationships to understand current and future business needs. You will prepare compelling presentations to communicate complex concepts to a diverse audience and research industry best practices to increase the effectiveness of our digital and technology products. Ensuring risks associated with business activities are effectively identified and controlled in accordance with risk and compliance policies is also a key part of this role.