Digital/Technical Product Manager - Mid Level

$89,990 - $172,000/Yr

USAA - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Digital/Technical Product Manager at USAA is responsible for the discovery, delivery, and performance of digital and technology products aimed at enhancing the financial security of U.S. military members and their families. This role involves collaborating with internal stakeholders to optimize customer experiences and drive the implementation of multi-platform technology solutions. The position requires a focus on Human-Centered Design and Design Thinking methodologies to bring innovative products to market while ensuring alignment with key performance indicators.

Responsibilities

• Leverage Digital or Technology research and data-driven insights to identify opportunities and propose solutions.
• Translate product opportunities into initiatives and drive execution strategy.
• Guide product opportunities from idea to market validation through collaboration with stakeholders.
• Create Business Case artifacts for scoping product opportunities.
• Utilize data-driven techniques to report on product performance against KPIs and KRIs.
• Develop relationships with customers to understand business needs.
• Prepare presentations to communicate complex concepts to diverse audiences.
• Research industry best practices to enhance product effectiveness.
• Maintain knowledge of Business, Technology, UX, and Product Management processes.
• Identify and manage risks associated with business activities.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 4 years of Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, and Analytics.
• 1 year of Customer Contact Channel experience in Insurance or Financial services can substitute for 1 year of required experience.
• Demonstrated ability to communicate and influence business decisions effectively.
• Knowledge of Agile Methodology.

Nice-to-haves

• US military experience or being a military spouse/domestic partner.
• Strong understanding of Agile principles and familiarity with Scaled Agile Framework (SAFe) and Jira.
• Excellent written and verbal communication skills.
• Leadership and problem-solving abilities.
• Knowledge of leading Digital Marketing Technology capabilities.
• Digital Project Management Certification.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance coverage.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.