Digital/Technical Product Manager - Mid Level

$89,990 - $172,000/Yr

USAA - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Digital/Technical Product Manager at USAA is responsible for the discovery, delivery, and performance of digital and technology products aimed at enhancing the experiences of USAA members. This role involves collaborating with various stakeholders to solve complex problems, optimizing existing products, and employing Human-Centered Design methodologies to bring innovative solutions to market. The position requires a strong focus on data-driven insights to improve performance and drive key performance indicators (KPIs).

Responsibilities

• Leverage Digital or Technology research and data-driven insights to identify opportunities and propose solutions.
• Translate product opportunities into initiatives and drive execution strategy.
• Collaborate with stakeholders to shepherd product opportunities from idea to market validation.
• Create Business Case artifacts for scoping product opportunities.
• Utilize data-driven techniques to report on product performance against KPIs and KRIs.
• Generate insights to inform product improvements.
• Develop relationships with customers to understand business needs.
• Prepare presentations to communicate complex concepts to diverse audiences.
• Research industry best practices to enhance product effectiveness.
• Maintain knowledge of Business, Technology, UX, and Product Management processes.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 4 years of Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, and Analytics.
• 1 year of Customer Contact Channel experience in Insurance or Financial services can substitute for 1 year of required experience.
• Demonstrated ability to develop and communicate business decisions effectively.
• Knowledge of Agile Methodology.

Nice-to-haves

• US military experience or connection through a spouse/domestic partner.
• Strong understanding of Agile principles and familiarity with Scaled Agile Framework (SAFe) and Jira.
• Excellent written and verbal communication skills.
• Leadership and problem-solving abilities.
• Knowledge of leading Digital Marketing Technology capabilities.
• Digital Project Management Certification.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.