Digital/Technical Product Manager- Mid Level

$89,990 - $172,000/Yr

USAA - Plano, TX

Full-time - Mid Level

Plano, TX

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Digital/Technical Product Manager-Mid Level at USAA plays a crucial role in bridging business needs with technological solutions, focusing on enhancing employee and member satisfaction through innovative product strategies. This position involves managing the discovery, delivery, and performance of digital and technology products, collaborating with various stakeholders to optimize customer experiences, and employing methodologies like Human-Centered Design to bring effective products to market.

Responsibilities

• Leverage Digital or Technology research and data-driven insights to identify opportunities and propose solutions.
• Translate product opportunities into initiatives and drive execution strategy.
• Collaborate with stakeholders to shepherd product opportunities from idea to market validation.
• Create Business Case artifacts for scoping product opportunities.
• Utilize data-driven techniques to report on product performance against KPIs and KRIs.
• Generate insights to inform product improvements.
• Develop relationships with customers to understand business needs.
• Prepare presentations to communicate complex concepts to diverse audiences.
• Research industry best practices to enhance product effectiveness.
• Maintain knowledge of Business, Technology, UX, and Product Management processes.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 4 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, and Analytics.
• 1 year of Customer Contact Channel experience in the Insurance or Financial services industry can substitute for 1 year of required experience.
• Demonstrated ability to develop, present, and communicate business decisions effectively.
• Knowledge of Agile Methodology.

Nice-to-haves

• 2+ years of product management experience with technology supporting contact centers, focusing on workforce management and/or call routing.
• Hands-on experience with Workforce Management tools such as NICE and Genesys.
• Strong understanding of contact center operations and technology.
• Proven ability to communicate with both technical and non-technical stakeholders.
• Experience in portfolio and program management with an agile mindset.
• Knowledge of current and emerging technology trends in the contact center industry.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.