Digital/Technical Product Manager- Mid Level

$89,990 - $172,000/Yr

USAA - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Digital/Technical Product Manager-Mid Level at USAA plays a crucial role in bridging business needs with technological solutions, focusing on enhancing employee and member satisfaction through innovative product strategies. This position involves managing the discovery, delivery, and performance of digital and technology products, collaborating with various stakeholders to optimize customer experiences and drive key performance indicators.

Responsibilities

• Leverage Digital or Technology research and data-driven insights to identify opportunities and propose solutions.
• Translate product opportunities into initiatives and drive execution strategy.
• Manage product opportunities from idea to market validation through collaboration with stakeholders.
• Create Business Case artifacts for scoping product opportunities.
• Utilize data-driven techniques to report on product performance against KPIs and KRIs.
• Generate insights to inform product improvements.
• Develop relationships with customers to understand business needs.
• Prepare presentations to communicate complex concepts to diverse audiences.
• Research industry best practices to enhance product effectiveness.
• Maintain knowledge of Business, Technology, UX, and Product Management processes.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of degree.
• 4 years of Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, and Analytics.
• 1 year of Customer Contact Channel experience in Insurance or Financial services can substitute for 1 year of experience required.
• Demonstrated ability to communicate business decisions effectively.
• Knowledge of Agile Methodology.

Nice-to-haves

• 2+ years of product management experience in technology supporting contact centers.
• Hands-on experience with Workforce Management tools like NICE and Genesys.
• Strong understanding of contact center operations and technology.
• Experience in portfolio and program management with an agile mindset.
• Knowledge of current technology trends in the contact center industry.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education support