Digital Technology Product Management Group Manager

$169,600 - $254,400/Yr

Citigroup - Irving, TX

Full-time - Senior

Irving, TX

Credit Intermediation and Related Activities

About the position

Citi, a leading global bank, is seeking a Digital Technology Product Management Group Manager to enhance the digital experience for consumer banking customers. This role is pivotal within the digital organization, focusing on collaborating with business partners to understand strategic objectives and develop a cohesive roadmap that aligns with these goals. The manager will oversee a team of product owners based in the U.S., tasked with delivering top-tier digital experiences and fostering partnerships across the organization. The position requires a strong emphasis on data-driven decision-making and innovation to meet customer needs effectively. The Digital Technology Product Management Group Manager will be responsible for defining the overall vision and long-term strategy for the digital product platform within their division. This includes clear communication of goals and desired outcomes across the company. The manager will lead a team of Product Managers, engaging with a cross-disciplinary staff to design and develop innovative financial platform products. They will be accountable for the end-to-end implementation of digital products, which encompasses execution strategy, customer journey design, requirement gathering, stakeholder engagement, and post-release analysis. In this role, the manager will serve as the primary interface with business stakeholders, building strong partnerships to drive strategic direction and investment decisions. They will shape business and product requirements into platform requirements while ensuring alignment with technology, operations, and risk partners. The manager will also compile content for executive-level communications and reviews, understand the competitive landscape, and lead strategic decision-making for the platform product domain. A culture of experimentation and innovation will be fostered, leveraging customer research and industry trends to drive long-term investment choices. The manager will define and track key performance indicators (KPIs) to inform data-driven decisions and regularly review these metrics with technology peers and business partners.

Responsibilities

• Responsible for the overall vision, long-term strategic view, technical capabilities and roadmap of the digital product platform in his/her category/division.
• Clearly communicate goals, and desired outcomes throughout the company.
• Lead a team of Product Managers and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products.
• Accountable for end-to-end implementation of digital products and experiences, including execution strategy & planning, ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy-in and Governance approvals, conducting post-release analysis.
• Primary interface with the Business and stakeholders, builds strong partnership with them to help drive strategic direction and investment decisions, shape business and product requirements into platform requirements while maintaining synergy with technology, operations and risk partners.
• Compiles content for periodic Exec level communications, reviews and updates.
• Understands domain and competitive landscape; may lead strategic and technology decision making for the platform product domain.
• Inspires a culture of 'test and learn' experimentation and innovation to solve core business and end customer needs.
• Leverages customer research, feedback, competitive analysis and industry trends to drive investment choices that will cultivate long-term innovation for the business and customer.
• Creates a comprehensive user experience for an entire customer domain using various design thinking techniques.
• Define and track scorecard KPI's for data driven decisions to features and strategy. Reviews them regularly with technology peers and business partners.
• For any issues, communicates to Sr. Management; assess the alternatives to resolve ('path to green') and builds a plan for resolution; makes recommendations that will meet the goals and may directly implement resolution plans.
• Make appropriate tradeoffs to optimize time-to-market.
• Develops method for prioritization and triage of new changes and defects for team to apply, makes key decisions on showstoppers and end product quality.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Requirements

• 10+ years of experience in Product Management
• Experience with end-to-end implementation of Digital experiences
• 2+ years of experience in Digital Payments technologies is a big plus
• 5+ years leading and managing technology teams
• Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent
• First-class influencing skills to build support in other groups, including with senior leaders across Business, Technology and Risk functions
• Capacity to develop and maintain comprehensive set of business plans and financial models
• Ability to use hard data and metrics to back up assumptions and develop business cases
• Has thrived and succeeded in delivering high quality technology products/services in a high growth environment where priorities shift rapidly
• Ability to think strategically but stay on top of tactical execution
• Excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience
• Demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition
• Data-driven analytical skills, extensive experience with data/reporting tools
• Able to operate and thrive with partial information and ambiguity and have a track record of building successful teams
• Self-starter with the ability to define goals and strategies with minimal management oversight

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance