Digital Technology Product Management Lead Analyst

$138,720 - $208,080/Yr

Citigroup - Irving, TX

Full-time - Mid Level

Irving, TX

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Digital Payments Product Management Lead at Citi will be responsible for overseeing the end-to-end product development process for the money movement suite of products and services. This role involves collaborating with product owners, UX designers, and production support teams to deliver key roadmap items, identify customer pain points, and validate solutions. The position requires a strong focus on enhancing customer digital experiences and managing partnerships with internal and external stakeholders.

Responsibilities

• Use or commission research to identify best-of-breed benchmarks for solving business problems.
• Identify innovations and lead 'test and learn' experiments to create platform products that increase customer value.
• Define and measure the KPIs for a platform product.
• Make trade-off decisions on multiple platform products in a portfolio.
• Develop business and platform requirements for platform components or narrow products.
• Leverage tools such as Ignite for reusability of APIs and platform services.
• Determine release goals for platform products or components.
• Identify best practices for continuous product development improvement.
• Assess risk when making business decisions, ensuring compliance with laws and regulations.
• Own the end-to-end process of developing critical features in agile methodology, from drafting requirements to customer launch.
• Conduct customer research and analysis, and enhance products based on feedback.
• Monitor incidents and provide updates in JIRA on behalf of the product owner.
• Work with stakeholders to plan the roadmap and discuss upcoming releases.
• Analyze product usage reports to identify customer pain points and influence product strategy.
• Support the product owner in refining product strategy based on customer behavior and industry trends.
• Build long-term relationships with partners supporting Money Movement products.
• Conduct A/B testing and usability testing, and analyze data related to product and customer preferences.

Requirements

• 6+ years of experience in Product Line Management, E-Commerce, or Strategic Planning roles focused on digital payment solutions.
• 5+ years of experience collaborating with technology teams, including direct interaction with software developers and product owners.
• 2+ years of expertise in Digital Payments, including working with platforms such as Visa, Mastercard, PayPal, or SWIFT.
• Proven experience in End-to-End Digital Product Management using Agile Methodologies and familiarity with digital tools such as JIRA, Confluence, and Asana.
• Hands-on experience with the End-to-End Implementation of Digital Experiences using API integrations and cloud platforms like AWS, Azure, or Google Cloud.
• Strong track record of delivering high-quality technology products in a fast-paced environment.
• Ability to balance strategic vision and tactical execution, leveraging data-driven insights for product decisions.
• Excellent understanding of Customer Experience (CX) Principles and best practices for UI and UX Design.
• Proven experience managing the lifecycle of software or technology products, including requirements definition and roadmap development.
• Expertise in using SQL, Tableau, or other data analytics tools to generate insights.
• Demonstrated skills in building and leading cross-functional teams for complex product initiatives.
• Ability to craft comprehensive business cases, including financial modeling and setting up KPIs.
• Familiarity with Front-End Technologies and Back-End Architecture for payments systems.
• Experience with vendor risk management and business risk assessment.

Nice-to-haves

• Master's degree preferred.
• Experience with digital wallets and e-commerce wallets.
• Familiarity with regulatory compliance in financial services.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays