Regions Financial - Charlotte, NC

posted 3 months ago

Full-time - Mid Level
Charlotte, NC
Credit Intermediation and Related Activities

About the position

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the User Experience (UX) Content Designer works alongside UX design teammates and product management partners to deliver best-in-class user experiences. While writing and editing are core to the job, content designers understand that it's more than just copywriting. Clear and concise content design is foundational to great user experiences. Primary Responsibilities include planning, designing, and writing content that is featured throughout website or app experiences, including writing user interface copy, website copy, emails, in-app and SMS notifications, navigation and menu labels, error messages, etc. The UX Content Designer actively participates in the design process from beginning to end, including creating journey maps and user flows, providing design feedback, and contributing to the overall direction of the product's user experience. They perform content inventories, audits, and gap analyses to help inform the design of information architecture and hierarchy of content, collaborating with UX partners. The designer learns and practices UX design principles and methodologies to inform research and create wireframes and prototypes, leveraging data, user research, and testing to inform content decisions and recommendations. They advocate for the end user by empathizing with and understanding user needs, partner with management and senior team members, present work, and articulate an approach to a breadth of stakeholders, including UX, product, marketing, legal, and technology. The designer adheres to design systems and content style guide standards, ensuring consistency throughout the product. This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Responsibilities

  • Plans, designs, and writes content featured throughout website or app experiences.
  • Writes user interface copy, website copy, emails, in-app and SMS notifications, navigation and menu labels, error messages, etc.
  • Actively participates in the design process from beginning to end, including creating journey maps and user flows.
  • Provides design feedback and contributes to the overall direction of the product's user experience.
  • Performs content inventories, audits, and gap analyses to inform the design of information architecture and hierarchy of content.
  • Learns and practices UX design principles and methodologies to inform research and create wireframes and prototypes.
  • Leverages data, user research, and testing to inform content decisions and recommendations.
  • Advocates for the end user by empathizing with and understanding user needs.
  • Partners with management and senior team members, presents work, and articulates an approach to a breadth of stakeholders.
  • Adheres to design systems and content style guide standards, ensuring consistency throughout the product.

Requirements

  • Bachelor's degree in English, Journalism, Marketing, or related field and three (3) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications.
  • Or High School Diploma or GED and seven (7) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications.

Nice-to-haves

  • Experience in user-focused writing across web and mobile environments.
  • Experience with Agile development process and associated project management tools (e.g. Jira, Confluence, etc.).
  • Experience with collaborative user interface (UI) design tools (e.g. Figma, Sketch, etc.).
  • Experience working in a distributed team.
  • Experience working in financial services or other highly regulated industry.
  • Experience working with and adhering to content style guides (e.g. AP style).
  • Experience working with enterprise design systems or component libraries.

Benefits

  • Health savings account
  • Health insurance
  • Dental insurance
  • Flexible spending account
  • Parental leave
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Life insurance
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