Capitaposted 3 months ago
Full-time
Remote • Home, KS
Administrative and Support Services

About the position

We are looking for an experienced UX/UI Designer to join our Pensions Digital team that are designing, building and launching market leading digital experiences for our clients. You will be a key member of the team that influences how new strategic digital products interact and engage with clients throughout their end-to-end journey. As a UX/UI Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX/UI design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You'll consider the holistic customer experience and the end-to-end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.

Responsibilities

  • Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
  • Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
  • Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
  • Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
  • Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
  • Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
  • Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
  • Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
  • Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

Requirements

  • Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
  • Strong communication skills and the ability to articulate information in front of stakeholders.
  • Analytical and comfortable reviewing data to identify challenges in journeys and recommend solutions.
  • Ability to influence wider teams to buy into the importance of customer centric focus and design.
  • Experience of working within Financial Services or pensions or a large matrix organisation.
  • Knowledge of working with design tools such as Figma & Adobe Suite.
  • Experience of the Agile methodology.

Nice-to-haves

  • Knowledge of Government Design Systems (GDS)

Benefits

  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
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