Digital UX/UI Designer - Pensions

Capita - Home, KS

Full-time

Remote - Home, KS

Administrative and Support Services

About the position

We are looking for an experienced UX/UI Designer to join our Pensions Digital team that are designing, building and launching market leading digital experiences for our clients. You will be a key member of the team that influences how new strategic digital products interact and engage with clients throughout their end-to-end journey. As a UX/UI Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX/UI design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You'll consider the holistic customer experience and the end-to-end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.

Responsibilities

• Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
• Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
• Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
• Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
• Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
• Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
• Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
• Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
• Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

Requirements

• Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
• Strong communication skills and the ability to articulate information in front of stakeholders.
• Analytical and comfortable reviewing data to identify challenges in journeys and recommend solutions.
• Ability to influence wider teams to buy into the importance of customer centric focus and design.
• Experience of working within Financial Services or pensions or a large matrix organisation.
• Knowledge of working with design tools such as Figma & Adobe Suite.
• Experience of the Agile methodology.

Nice-to-haves

• Knowledge of Government Design Systems (GDS)

Benefits

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.