Digital Workplace Operations Engineer

$140,000 - $190,000/Yr

Fisher Investments - Camas, WA

Full-time - Mid Level

Remote - Camas, WA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Digital Workplace Operations Engineer at Fisher Investments plays a crucial role in ensuring efficient operational support for endpoint management and application deployments across the global organization. This position focuses on device management, software packaging, operating system deployment, and maintaining security compliance, all while collaborating with cross-functional teams to implement process improvements aligned with IT strategy.

Responsibilities

• Administer SCCM automated software delivery through Software Center and deploy desktop images.
• Deploy Windows to desktops, patch Windows on all endpoint devices, and deploy software to all Windows endpoint devices.
• Create documentation for infrastructure and SCCM changes.
• Continuously monitor, maintain, and support servers using Microsoft and third-party tools, applying performance and security patches and monitoring backups.
• Develop advanced scripts using PowerShell, Batch, or VBScript for Windows 7 and Windows 10 to automate software removal and reduce vulnerabilities.
• Perform Tier II/III troubleshooting of issues on client workstation systems for Windows Autopilot.
• Create and document support processes and knowledge articles using the ServiceNow knowledge base.
• Monitor endpoint device compliance with configuration management baselines and fix non-compliant devices.
• Produce compliance reports and analyze data to determine trends and identify gaps.
• Create and deploy Intune configurations, policies, and settings.
• Manage and maintain Windows 10 and 11 workstation baseline configurations.
• Package software and updates for deployment in test and production environments.
• Develop security baselines based on recommendations from Engineering and Security teams.
• Create reports on device compliance, application deployment, patch management, and software inventory.
• Ensure device patching is planned, tested, and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
• Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.

Requirements

• 2+ years of working IT experience including 1+ year in a service desk or desktop support role.
• 1+ year of experience automating processes using PowerShell.
• 1+ year of experience troubleshooting and supporting SCCM/MECM packing deployment.
• Experience with security patching.
• Strong governance and security expertise in managing risks for end-users.
• ServiceNow ITSM experience, with Asset and/or CMDB experience.
• Lean and Agile mindset for efficient endpoint management.
• Intune experience, supporting software packaging and patching.
• Windows Autopilot experience.
• Experience with packaging, testing, deployment, and issue remediation.
• Experience with Azure Active Directory.
• Bachelor's Degree in Information Security, Information Technology or related field required.

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO, plus 10 paid holidays.
• Family Support programs including 8 week Paid Primary Caregiver Leave, fertility, family forming, and hormonal health assistance and back-up child, adult, and elder care.
• $10,000 fertility, hormonal health and family-forming benefit.
• Opportunity to participate in a hybrid work from home program, allowing up to 75 days per year based on tenure and performance eligibility.