AMC Networks-posted 11 months ago
$135,000 - $150,000/Yr
Full-time • Senior
Remote • Santa Monica, CA
1,001-5,000 employees
Broadcasting and Content Providers

AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, IFC, Sundance TV and WE tv; and film distribution labels IFC Films and RLJE Films. The company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead Universe and the Anne Rice Immortal Universe, and AMC Networks International, our international programming business. We are currently seeking a Director - Customer Service, Internal Support to join our streaming product operations team based in our Santa Monica, CA office.

  • Developing plans and targets for the customer service team that ensure efficiency, productivity, and the provision of customer support procedures that nurture continuous improvement
  • Developing clear understanding of feedback and providing insight back into product capabilities to enable customer self service activities and remediation
  • Helping define and drive the adoption of Tech Delivery's frameworks and methodology
  • Implementing and maintaining effective methods for gathering customer satisfaction data and implementing voice of customer feedback loops
  • Executing and delivering in a highly matrixed and distributed environment
  • Contributing to strategic planning processes and the implementation of both short- and long-term strategic plans, organizational analysis, operational KPIs, special projects and developing and preparing materials for senior management
  • Managing a high-functioning team of direct and indirect reports
  • Assisting in identifying operational barriers and developing solutions to continue implementing strategy
  • MBA or other advanced degree
  • 7-10 years of relevant work experience
  • 3+ years managing c-suite relationships and driving high performance within strategic outsourcing partner relationships
  • Adept at teamwork, especially as a specialist that gets things done with a positive attitude
  • Leadership skills that build teams, relationships, and credibility as a trusted partner and doer
  • Superior communication skills for regular interactions with senior executives on strategies, goals, and status across all regions
  • Previous knowledge of Microsoft Office Products
  • Solid understanding of the media or entertainment space and technologies, and common issues or challenges facing customers
  • Medical
  • Dental
  • Vision
  • Prescription Drug Coverage
  • 401k Plan
  • Wellness Program
  • Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Parental Leave
  • Adoption Services
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