Southwest Airlines - Dallas, TX
posted 2 months ago
The Director of Digital Revenue Products at Southwest Airlines plays a pivotal role in overseeing the Digital Revenue Products Teams, ensuring that customers can effectively discover and purchase the airline's revenue products through various digital channels. This position is crucial as digital channels contribute to over 90% of the company's revenue performance. The Director will be responsible for crafting a digital vision, collaborating with diverse stakeholders, and implementing product improvements that prioritize customer empathy. This strategic role requires a leader who can inspire a large cross-functional team and drive the company's vision of being the Most Loved, Most Efficient, and Most Profitable airline during the travel journey. In addition to leading the digital product teams, the Director will establish and track key performance indicators (KPIs) to measure the success of digital revenue initiatives, ensuring alignment with the overall company goals. The role involves engaging with multiple departments to foster strong collaboration and ensure cohesive strategies across all digital touchpoints. The Director will also partner with various internal and external stakeholders to ensure that digital changes meet objectives and are effectively implemented in the market. The culture at Southwest Airlines promotes a flexible workplace, valuing camaraderie and collaboration. This hybrid position requires employees to work onsite at the Corporate Campus in Dallas, TX, at least three days a week, as designated by the department. The company is committed to providing a stable work environment with equal opportunities for learning and personal growth, encouraging creativity and innovation among its employees.