Dir - Network Security and Operations

$115,101 - $138,121/Yr

CSC ServiceWorks - Dallas, TX

Full-time - Senior

Dallas, TX

1,001-5,000 employees

Personal and Laundry Services

About the position

The Director of Network Security and Operations at CSC ServiceWorks is responsible for leading the technology infrastructure resources, including Azure Cloud, Support Operations, On-Prem, Disaster Recovery, Security, and End User Compute. This role involves managing a team and collaborating with managed services partners to ensure the operation and maintenance of all business-critical systems while optimizing costs. The position requires strategic planning, team leadership, and adherence to compliance standards to enhance the developer experience and ensure system security.

Responsibilities

• Lead, mentor, and coach a team of technical Managers, Specialists, and Engineers.
• Define the Infrastructure and Operations strategy and 3-year roadmap.
• Ensure technology roadmaps for infrastructure and operations services are maintained with timelines and impacts communicated.
• Set standards for the environment and design automation for infrastructure.
• Oversee and manage production systems including backups, performance tuning, and fault resolution.
• Coordinate and execute after-hours maintenance activities.
• Partner with security and application teams to ensure infrastructure security.
• Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
• Ensure disaster recovery plans are in place and updated as needed.

Requirements

• Bachelor's degree in a related field or 7-10 years of related experience.
• Experience with Azure Cloud.
• Experience with PCI Compliance and Security best practices.
• Strong interpersonal skills including excellent written and verbal communication skills.
• Advanced skills in building cloud platforms and leveraging public cloud and container ecosystems.
• Knowledge of networking, compute, storage, IaaS, PaaS solutions, and cloud operations.

Nice-to-haves

• Experience leading an Infrastructure team in a SOC 2 regulated company.
• Direct experience improving and scaling an operations team leveraging ITSM and ITIL practices.

Benefits

• Paid training
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program