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The Direct Care Staff position at the Crisis Center involves providing essential support to clients with mental illness and/or substance use disorders. This full-time role requires working 12-hour shifts from 7 PM to 7 AM, including weekends and holidays. The staff will be responsible for various duties, including client transportation, observation, education, and maintaining confidentiality in accordance with HIPAA regulations. The position demands effective communication skills and the ability to work both independently and as part of a team.