M3Bi - Phoenix, AZ
posted 2 months ago
The ServiceNow SRE/Change and Release Engineer position is focused on enhancing the change management process through the implementation of risk modeling techniques. The ideal candidate will have extensive experience with ServiceNow SRE and AIOps modules, or equivalent experience in modeling a Production Readiness Review (PRR) risk-based change management process. This role is critical as it aims to transition from a manual change assessment process to a more automated and data-driven approach using ServiceNow data. The current change management process is heavily reliant on manual inputs, where the change initiating team must complete a form that triggers a series of reviews and approvals based on a manual risk assessment. The goal is to streamline this process by integrating risk modeling that leverages data from ServiceNow, ensuring that the change management process is efficient and effective. The candidate will be expected to have hands-on experience in risk profiling and modeling, which will be essential in driving this initiative forward. This position requires a deep understanding of change management principles, risk assessment methodologies, and the ability to work closely with cross-functional teams to implement these changes. The successful candidate will play a pivotal role in transforming the change management landscape within the organization, ensuring that all changes are assessed accurately and efficiently, thereby minimizing risks associated with change implementations.