Direct Operations Case Coordinators

$71,958 - $122,328/Yr

ICF International - Norfolk, VA

Full-time - Mid Level

Remote - Norfolk, VA

Administrative and Support Services

About the position

ICF is seeking Direct Operations Case Coordinators to lead a team of Case Coordinators in collaboration with ORR care provider staff and federal staff. The role focuses on making recommendations for the release and transfer of unaccompanied children in ORR custody, ensuring child welfare-based recommendations, and maintaining a national case coordination program. The position emphasizes transparency and respect for children and families involved in the ORR system.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites within the assigned geographical area.
• Provide supervision and operational oversight of the assigned Case Coordinator team.
• Offer guidance and technical assistance related to Case Coordinator duties, ensuring compliance with program policies and high standards of care.
• Conduct regular site visits at provider sites for oversight of Case Coordinators.
• Act as the primary point of contact for government and care provider staff at care provider sites.
• Elevate individual case issues to ORR staff regarding clinical, safety, and well-being concerns.
• Raise operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for unaccompanied children's safe and timely release.

Requirements

• Master's degree in social work or a related social science discipline and 5+ years of relevant experience, or a Bachelor's degree with 8+ years of experience, or a non-qualifying bachelor's degree with 10+ years of experience.
• 1+ year of experience working with immigrant youth and families.
• 1+ year of supervisory experience.
• 1+ year of experience reviewing case files and assessing information from various sources.
• Bilingual in English and Spanish.
• Ability to secure Tier 2 Security Clearance.

Nice-to-haves

• Knowledge of migrant/refugee issues related to unaccompanied children and sponsor families.
• 3+ years of experience working with immigrant youth and families is preferred.
• Education or experience in race equity, diversity, and inclusion strategies in human services.
• Working knowledge of challenges related to unaccompanied children's placement and release.
• Experience in mental/behavioral health for children or juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Professional development opportunities.
• Flexible work arrangements.