Direct Operations Case Coordinators

ICF International • Denver, CO

484d • $79,643 - $135,392 • Remote

About The Position

The Direct Operations Case Coordinator role at ICF involves leading a team of Case Coordinators who work directly with care provider staff and federal staff to facilitate the release and transfer of unaccompanied children in ORR custody. This position is crucial for developing and maintaining a national case coordination program that prioritizes child welfare and ensures safe and timely releases, particularly for children with special needs. The coordinator will oversee case management operations, provide guidance, and maintain relationships with various stakeholders to support the best interests of the children served.

Requirements

• Master's degree in social work or a related social science discipline and 5+ years of relevant experience, or a Bachelor's degree with 8+ years of experience, or a non-qualifying bachelor's degree with 10+ years of experience.
• 1+ year of experience working with immigrant youth and families.
• 1+ year of supervisory experience.
• 1+ year of experience in reviewing case files and assessing/documenting information from various sources.
• Bilingual in English and Spanish.
• Ability to secure Tier 2 Security Clearance.

Nice To Haves

• Knowledge of migrant/refugee issues related to unaccompanied children and sponsor families.
• 3+ years of experience working with immigrant youth and families is preferred.
• Education and/or experience in applying race equity, diversity, and inclusion strategies in human services.
• Working knowledge of challenges related to unaccompanied children's placement and release.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites within the assigned geographical area.
• Provide supervision and operational oversight of the assigned Case Coordinator team.
• Offer guidance and technical assistance related to Case Coordinator duties, ensuring compliance with program policies and high standards of care.
• Conduct regular site visits at provider sites for oversight of Case Coordinators.
• Act as the primary point of contact for government and care provider staff at care provider sites.
• Elevate individual case issues to ORR staff regarding clinical, safety, and well-being concerns.
• Raise operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for unaccompanied children's safe and timely release.

Benefits

• Competitive salary range of $79,643.00 - $135,392.00 based on experience and qualifications.
• Reasonable accommodations for individuals with disabilities and religious beliefs.
• Commitment to diversity and inclusion in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees