Direct Operations Case Coordinators

$71,958 - $122,328/Yr

ICF International - Charlotte, NC

Full-time - Senior

Remote - Charlotte, NC

Administrative and Support Services

About the position

ICF is seeking Direct Operations Case Coordinators to lead a team of Case Coordinators who work directly with Office of Refugee Resettlement (ORR) care provider staff and federal staff. The role focuses on making recommendations for the release and transfer of unaccompanied children in ORR custody, ensuring child welfare best practices are followed. The position involves both onsite and remote work, requiring regular visits to care provider sites and the ability to cover for Case Coordinators as needed. Candidates must be bilingual in English and Spanish and have a strong understanding of child welfare practices.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites within the assigned geographical area.
• Provide supervision and operational oversight of the assigned Case Coordinator team.
• Offer guidance and technical assistance related to Case Coordinator duties, ensuring compliance with program policies and high standards of care.
• Conduct regular site visits at provider sites for oversight purposes.
• Act as the primary point of contact for government and care provider staff at care provider sites.
• Elevate individual case issues to ORR staff related to clinical, safety, and well-being concerns.
• Raise operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for unaccompanied children's safe and timely release.

Requirements

• Master's degree in social work or a related social science discipline and 5+ years of relevant experience, or a Bachelor's degree with 8+ years of experience, or a non-qualifying bachelor's degree with 10+ years of experience.
• 1+ year of experience working with immigrant youth and families.
• 1+ year of supervisory experience.
• 1+ year of experience reviewing case files and assessing information from various sources.
• Bilingual in English and Spanish.
• Ability to secure Tier 2 Security Clearance.

Nice-to-haves

• Knowledge of migrant/refugee issues related to unaccompanied children and sponsor families.
• 3+ years of experience working with immigrant youth and families.
• Education or experience in race equity, diversity, and inclusion strategies in human services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or juvenile justice programs.
• Prior work experience in a consulting environment.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities