Direct Operations Case Coordinators

$64,273 - $109,264/Yr

ICF International - Topeka, KS

Full-time - Mid Level

Remote - Topeka, KS

Administrative and Support Services

About the position

ICF is seeking Direct Operations Case Coordinators to lead a team of Case Coordinators who work directly with Office of Refugee Resettlement (ORR) care provider staff and federal staff. The role focuses on making recommendations for the release and transfer of unaccompanied children, ensuring child welfare-based recommendations, and maintaining positive relationships with clients and colleagues. The position involves both onsite and remote work, requiring regular visits to care provider sites and covering for Case Coordinators as needed.

Responsibilities

• Ensure appropriate Case Coordinator coverage at all provider sites within the assigned geographical area.
• Provide supervision and operational oversight of the assigned Case Coordinator team.
• Offer guidance and technical assistance related to Case Coordinator duties, ensuring compliance with program policies and high standards of care.
• Conduct regular site visits at provider sites for oversight.
• Serve as the primary point of contact for government and care provider staff at care provider sites.
• Elevate individual case issues to ORR staff related to clinical, safety, and well-being issues.
• Elevate operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for unaccompanied children's safe and timely release.

Requirements

• Master's degree in social work or a related discipline and 5+ years of relevant experience, or a Bachelor's degree with 8+ years of experience, or a non-qualifying bachelor's degree with 10+ years of experience.
• 1+ year of supervisory experience.
• 1+ year of experience reviewing case files and assessing information from various sources.
• Bilingual in English and Spanish.
• Tier 2 Security Clearance or ability to secure such clearance.

Nice-to-haves

• Knowledge of migrant/refugee issues related to unaccompanied children and sponsor families.
• 3+ years of experience working with immigrant youth and families.
• Education or experience in race equity, diversity, and inclusion strategies in human services.
• Experience working for a refugee program.
• Experience in mental/behavioral health for children or juvenile justice programs.
• Prior work experience in a consulting environment.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive health insurance coverage.
• Flexible work schedule options.
• Opportunities for professional development and training.