Vivint - Escondido, CA
posted 28 days ago
Full-time - Entry Level
Remote - Escondido, CA
501-1,000 employees
Administrative and Support Services
About the position
The Direct-to-Home Smart Home Pro at Vivint Smart Home is responsible for providing expert-level installation and services of smart home technology while delivering exceptional customer service. This role involves managing inventory, troubleshooting technology, and creating solutions that enhance the customer experience. The position offers a commission-based pay structure, allowing for income control based on performance and customer engagement.
Responsibilities
- Earn piece rate pay and enjoy an unlimited commission plan.
- Become an expert on smart home technology by training on industry-leading products.
- Manage inventory and assets with a business owner mentality.
- Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
- Create solutions to protect and simplify customers' lives.
- Conduct routine maintenance and inventory of company products and equipment.
- Explain and provide detailed system capabilities and operational instructions to various customers.
- Control your own income by providing opportunities for customers to purchase additional products and services.
- Leverage service and installation appointments into leads and revenue.
Requirements
- Exceptional customer service skills.
- Sales experience and/or field service experience is helpful.
- Experience as a construction worker, electrician, or other technical background is helpful but not required.
- Ability to thrive in a team environment and work independently.
- Willingness to submit to a criminal background check.
- Current valid driver's license and reliable transportation.
Benefits
- Unlimited commission plan
- Training on industry-leading products
- Opportunities for career growth
- Flexible work environment
