Rome Research Corporation - Philadelphia, PA

posted 19 days ago

Full-time - Senior
Remote - Philadelphia, PA
Professional, Scientific, and Technical Services

About the position

The Director, Account Management for PAR Retail Customer Success is a leadership role that combines team management with direct contributions to customer success. This position serves as the internal point of contact for PAR Retail accounts, advocating for customers while driving measurable business outcomes. The director will manage and mentor a team of Account Managers, ensuring high-quality delivery of programs and outcomes while collaborating with various internal and external stakeholders.

Responsibilities

  • Act as the internal point of contact for PAR Retail accounts, serving as a strategic advocate for customers.
  • Manage and mentor a team of Account Managers to deliver exceptional results.
  • Own key customer relationships and drive measurable business outcomes.
  • Collaborate closely with Engineering, Product, Customer Success, Delivery, and external partners to ensure high-quality, on-time delivery of programs.
  • Lead with solutions and offer strategic recommendations to retail customers in the fuel and convenience industry.
  • Develop a deep understanding of the Open Commerce platform's features and advocate for customer-centric implementations.
  • Guide the team to use data-driven insights to deliver tailored presentations aligned with each customer's business goals.
  • Support the Account Management team in producing high-quality, impactful Quarterly Business Reviews.

Requirements

  • Bachelor's degree or equivalent experience.
  • 10+ years of experience in related industries (Loyalty Software and/or Fuel and Convenience software).
  • Proven ability to collaborate across internal and external teams to deliver results for customers.
  • Experience training, managing, and mentoring teams in a remote environment.
  • Exceptional written, verbal, organizational, and facilitation skills.
  • High emotional intelligence with the ability to build authentic, trust-based customer relationships.
  • Strong problem-solving skills, with a growth mindset and willingness to learn new skills and subject matter.

Nice-to-haves

  • Experience leading a team of 3-5.

Benefits

  • Unlimited paid time off
  • Health insurance
  • Employee stock purchase plan
  • 401(k) matching
  • Gym membership
  • Internet reimbursement
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