Director, AI Ops & Site Reliability

$120,300 - $287,100/Yr

PayPal - Austin, TX

Full-time - Senior

Austin, TX

Credit Intermediation and Related Activities

About the position

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. The Director of Engineering for Site Reliability Engineering will be responsible for setting the strategy and vision for our next growth stage in the Tech Infrastructure space. In this role, you will work with the company's business, product, and technical stakeholders to build the platform that powers PayPal to an industry-leading 99.999% of reliability. The ideal candidate is an Engineering leader with a strong platform-first mindset, has experience in Infrastructure Engineering, Cloud, Reliability, and Site Engineering domains, and a strong background in a high transaction volume environment, ideally in the fin-tech field. The Site Reliability Organization works with groups across the company to ensure that our customers get a world-class, highly reliable experience when interacting with any of PayPal's products (Ex: PayPal, Braintree, Venmo, etc). This translates to work that is high-impact and highly visible. The selected candidate will have a unique opportunity to make a significant impact on scale, performance, and customer experience by building highly available and scalable platforms using emerging technologies like Cloud, AI/ML. We are always looking for strong technologists who are passionate to solve large scale highly complex engineering problems, in a repeatable and maintainable way. The ideal candidate is passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise to lead software and architecture discussions and guide cross-functional product and engineering teams through functional definition, solution, and integration stages on large scale. They have a proven track record of leading and mentoring their teams to reach their highest potential.

Responsibilities

• Drive a results-oriented culture with a strong focus on engineering excellence, execution, and craftsmanship.
• Recruit, motivate, mentor, and lead the best engineering and management talent.
• Ability to lead complex discussions and engagements that involve multiple project teams from PayPal and our partner organizations.
• Build and scale platforms.
• Construct a business and technical architecture that leverages industry standards and use cases to create operating efficiency.
• Provide strategic guidance and direction to development teams.
• Manage geographically distributed teams.
• Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives.
• Balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate.
• Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner.

Requirements

• Solid track record of over-achieving engineering and platform delivery and scaling targets.
• 15+ years' experience as an Engineering leader.
• Experience in infrastructure engineering, site reliability, devops practices and cloud (GCP preferred).
• Experience in Payments, FinTech, and Financial Services industry is required.
• Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely.
• Excellent time management skills with ability to manage a large, diverse set of to-do's - vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable.
• Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives.
• Experience in building and leading a geographically distributed team.
• AI experience a huge plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible work environment
• Employee shares options