DIRECTOR AMBULATORY OPERATIONS

Cooper University Health Care

Full-time - Manager

Hospitals

About the position

The position at Cooper University Health Care involves managing clinical and business operations within assigned sites, focusing on delivering quality clinical services and improving patient experiences. The role requires strong leadership skills, effective communication, and the ability to implement strategic initiatives to support the growth of Ambulatory Operations. The successful candidate will work closely with various stakeholders to achieve organizational goals and foster a culture of trust and accountability.

Responsibilities

• Accountable for the management of clinical and business operations of assigned sites.
• Deliver quality clinical services and improve patient experience.
• Manage materials, software implementations, regulatory compliance, and equipment maintenance.
• Be available after hours for emergent operational issues.
• Support the strategic direction of Ambulatory Operations and operationalize new programs.
• Partner with physicians and administrative leadership to remove barriers to success.
• Provide strong, effective, goal-oriented leadership to direct and indirect reports.
• Establish and meet goals, objectives, policies, and procedures for operational areas.
• Develop and maintain standardized work procedures to improve efficiency.
• Coach, develop, educate, and mentor direct reports while fostering trust.
• Implement leadership tools such as leader rounding on patients and employees.
• Create quarterly goal action plans focused on meeting organizational goals.
• Perform data reporting and analysis to drive decision-making.
• Participate in professional development activities and maintain affiliations.

Requirements

• Minimum 3 years experience in healthcare leadership at manager level or above.
• Skill in exercising leadership, initiative, judgment, and decision-making.
• Demonstrated experience in improving outcomes through sustainable tactics.
• Knowledge of electronic health records to monitor key practice statistics.
• Excellent organizational, written, and verbal communication skills.

Nice-to-haves

• Bachelor's degree or master's degree preferred.

Benefits

• Competitive rates and compensation.
• Comprehensive employee benefits programs.
• Attractive working conditions.
• Opportunities for professional development.