Thomson Reuters - Eagan, MN
posted about 1 month ago
The Director of Associate Client Executives at FindLaw is responsible for leading a team to achieve channel renewal and retention goals. This role focuses on developing a management team that delivers an exceptional customer experience through effective post-sale support and value articulation. The director oversees 6 managers and 60 frontline Associate Client Executives (ACEs), ensuring high performance and customer-centric results while meeting retention and renewal quotas. The position also involves collaboration with sales and support teams, particularly those based in Mexico, to enhance operational efficiency and drive revenue growth.