Director, Banking Center Manager

$70,000 - $115,000/Yr

Webster Bank - Darien, IL

Full-time - Mid Level

Darien, IL

Credit Intermediation and Related Activities

About the position

The Director, Banking Center Manager at Webster Bank is responsible for overseeing all functions, staff, and daily operations within a banking center. This role focuses on implementing the banking center network strategy, achieving sales and customer service goals, managing P&L, and developing colleagues while fostering strong client relationships. The position emphasizes collaboration and communication with various partners to optimize client acquisition and retention.

Responsibilities

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center's growth and profitability objectives.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
• Drive high performance by holding team accountable for superior results.
• Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback.
• Provide opportunity in career growth and recognize and reward employees for accomplishments.
• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

Requirements

• High school diploma/GED required; Bachelor's degree preferred.
• 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills.
• Intricate knowledge of retail banking products and services.
• Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

Benefits

• Competitive salary range of $70,000.00 to $115,000.00 USD annually, with eligibility for incentive compensation.