Director, Banking Center Manager

$70,000 - $115,000/Yr

Webster Bank - Rye, NY

Full-time - Senior

Rye, NY

Credit Intermediation and Related Activities

About the position

The Director, Banking Center Manager at Webster Bank is responsible for overseeing all functions, staff, and daily operations within a banking center. This role focuses on implementing the banking center network strategy, achieving sales and customer service goals, managing P&L, and developing colleagues while contributing to district objectives. The position requires strong relationship management skills to acquire and optimize client relationships, ensuring a high level of service and operational excellence.

Responsibilities

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center's growth and profitability objectives.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
• Drive high performance by holding team accountable for superior results.
• Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback.
• Provide opportunity in career growth and recognize and reward employees for accomplishments.
• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

Requirements

• High school diploma/GED required; Bachelor's degree preferred.
• 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills.
• Intricate knowledge of retail banking products and services.
• Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

Benefits

• Incentive compensation based on performance.
• Robust development opportunities for career growth.