Director-Business Support IT

Elanco - Greenfield, IN

Full-time - Senior

Hybrid - Greenfield, IN

Food Manufacturing

About the position

The Director of Business Support IT at Elanco is responsible for leading the ERP IT organization, focusing on the design, delivery, improvement, and support of SAP and non-SAP solutions within the Manufacturing, Quality, and Supply domain. This role emphasizes team leadership, cross-functional collaboration, and effective communication to optimize business outcomes and operational efficiency. The position involves direct supervision of a team, managing a portfolio of ERP solutions, and ensuring compliance with regulatory standards.

Responsibilities

• Lead, develop, and mentor a diverse, high-performing, globally distributed team of IT professionals.
• Establish overarching team environment and cadence for the MQS group, including AMS/partner oversight and feedback.
• Define team topologies for delivery and foster a culture of team-driven decision-making, trust, and collaboration.
• Be accountable for the ERP MQS delivery portfolio, from intake and prioritization to release management and operations.
• Oversee robust release management, ensuring alignment with platform teams, product teams, and business partners.
• Streamline delivery and operational processes for ERP MQS solutions, partnering with process owners and product managers.
• Manage and track the performance of the product team to ensure business needs and requirements are met in a timely manner.
• Proactively identify and mitigate risks and issues related to delivery.
• Serve as the point of escalation for delivery issues and roadblocks.

Requirements

• Bachelor's degree in information technology or related business discipline.
• 5+ years of experience implementing and supporting IT solutions in a regulated environment.
• Hands-on experience in delivery and support of ERP solutions, with functional acumen in the Customer domain (O2C, G2N).

Nice-to-haves

• Good knowledge of S/4 HANA system setup and configuration.
• Experience in deploying SAP products, add-ons, and cloud solutions.
• Proven ability to provide technical coaching and feedback to architects, analysts, and technology professionals.
• Experience implementing and supporting production applications (SLAs, incident, change, request, and problem management).
• Practical experience in vendor management.

Benefits

• Paid time off
• Parental leave
• 401(k) 6% Match
• Annual bonus offering
• Flexible work arrangements
• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups